In the event you wish to change or cancel your order, please contact us within 12 hours upon confirmation of order at firstname.lastname@example.org. Please be advised that any cancellations after 12 hours upon confirmation of order will no longer be allowed and will not be entertain. On the side note, a 10% from the product price will be charged as an handling charge for the item cancellation.
Our confirmation emails are sent out automatically by our order fulfillment system. If you did not receive this email from us, kindly check your SPAM folder to see if your confirmation email was sent there.
We use PayPal to process all of our payments, but if you don't have a PayPal account, you can still use your credit card to pay in our store. To use your credit card simply click on 'Complete order' , then click on the 'Pay with Debit or Credit Card' button ,You will then be able to complete your purchase using your credit card.
All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
We use a currency converter widget on our site that converts all USD prices (our main currency) to local currencies based on our visitor's IP address.So if a customer from Australia saw a gadget in our newsletter quoted in USD and then went to our site, it will show him the same price, just displaying it in his local currency.
When your items have been dispatched we will send you a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch. You can also check online at our "Track My Order" page.
The processing time for orders usually take 1-3 days. after the items you ordered have been dispatched they may arrive anytime from 2 - 6 weeks from the day of dispatch to reach you depending on where you are in the world (we advise you not to order if these times are not acceptable).*Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.
You can retrieve your tracking number from your email address after 3 to 5 days of confirmation order. If you have not received your tracking number within 5 business days, kindly send us an email at email@example.com
You will automatically receive your tracking number after 3 to 5 days from the date of Order Confirmation was sent to you. If you have not received your tracking number within 5 business days, kindly send us an email at firstname.lastname@example.org.
Once order has been processed, tracking Number usually takes 3-5 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at email@example.com
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the warehouse, your shipping destination and the courier partner's delivery schedule in your location.
Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 12 hours of placing the order and then we MIGHT be able to take care of it.Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
Customs, Postal Services & Zen-Rave are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the Zen-Rave Store. For further details of charges, please contact your local customs office. If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For United Arab Emirates/ Hong Kong customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.
Please note that we source our products from various suppliers so it is not uncommon to receive a few packages from us at different times. If you did not receive a tracking number for an item you are expecting, please contact our customer support and they will gladly help you track it.