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Questions & Answers

Frequently Asked Questions

Ordering From Us

I received a discount coupon from you, how do I use it?

Can I use several discount codes in one order?

Can I change or cancel an order I have just placed?

I placed an order but never received a confirmation email from you. What do I do?

Payments

What Payment methods do you accept?

I don't have a PayPal account, can I pay with my credit card instead?

What is the currency of the store? Can I pay in another currency?

I saw an item I liked in a newsletter you sent, when I clicked on it the price suddenly changed. Why has this happened?

Shipping

Can you ship to my country?

How much do you charge for shipping?

How long do I wait until my order is sent out?

How do I know if my items have been shipped or not?

How long does delivery take?

I need my order fast, do you guys provide faster shipping?

How do I track my order?

Where can I get my tracking number?

When will I get my tracking number?

How can I know exactly when my order will arrive?

Where are your items shipped from?

Can I change my shipping address?

My Package is stuck in customs. What can I do?

I tracked down my order and the status says Return to Sender, What should I do?

The tracking site says delivered but I haven't received my order yet.

I ordered more than one item but have only received one of them. Why?

Returns

What If I receive a damaged/faulty product?

What if I am unhappy about my order and want to return it for a refund?

I have a question that wasn't answered.

My Question wasn't answered. Can you please help?